We only carry a limited stock of large items (anvils and vices etc). Pre orders are available and require a 40% deposit upfront to secure the order in the next shipment.
We only ship to Australian customers using courier services. Please note: couriers do not deliver to PO boxes and if your address is deemed rural, goods might be dropped off at a local depot, instead of your residential address. Please get in touch if shipping to a depot or through Australia Post is preferred.
Heavy items are shipped Tuesday-Friday.
PAYMENTS / RETURNS & REFUNDS
We accept PayPal payments and Direct Bank Deposit.
Waterside only offers quality products, If you are unsatisfied with the quality of the goods received, please get in touch and we will work something out. If you change your mind, you are welcome to return the goods in and unused conditions at your own expense.
Refunds for purchases made using the PayPal portal: PayPal no longer refunds fees and therefore fees will be deducted from refunds.
Information regarding your rights as a consumer can be found at the Australian Competition & Consumer Commission website.
COURSES & WORKSHOPS
Your booking is not secure until payment has been received.
Students under the age of 24 receive a 10% discount on most courses, please provide student ID when attending.
CANCELLATIONS / RESCHEDULES & REFUNDS
Class sizes are kept small in order to offer a quality experience and courses will need to be fully booked to be profitable. In case you have to cancel/reschedule a course booking, we will do our best to fill your spot but if we are unable to do so, the following will apply:
- Cancellations / Reschedules more than 2 month before the course starts: a 10% administration fee will be deducted.
- Cancellations / Reschedules less than 2 month before the course starts: 50% of the course fee will be refunded
- Cancellations / Reschedules less than 2 weeks before the course starts: no refunds will be given.
Payments made using the PayPal portal: PayPal no longer refunds fees and therefore fees will be deducted from refunds.
MAKE UP CLASSES
In case you cannot make it to a class due to unforeseen circumstances, we will do our best to allocate another time but we can not guarantee that this will always be possible. Make up classes outside normal course hours will attract a $100 fee.
Gift cards have a 1-year expiry date and their sales are final and non-refundable.